If you have any additional questions, comments or concerns, please e-mail us at:
Customer Service: sales@StanleyLambert.com.au
AU Mail to: Stanley Lambert Wines
Barossa Valley Way
Box 459
Tanunda, SA 5352
AUSTRALIA
+61 (8) 8563 3375 phone
+61 (8) 8563 3758 fax
US Mail to: Stanley Lambert Wines
9811 W Charleston #2-459
Las Vegas, NV 89117 USA
702-387-7555 phone
(702)387-7556 fax
The First Step - Item Availability and Processing Time
Most items are available immediately. Some products ship directly from the manufacturer or require additional processing time. If your order will not be shipped the within 2 business days, you will receive an email or phone call from our customer service department describing the cause of the delay and be given a new projected shipping date. If the new delivery schedule is not acceptable, you can cancel the order for a complete refund.
Order Tracking:
Please contact Customer Service for order tracking information.
Back-Ordered Items
If one or more items that are to be shipped from our warehouse is on back order we will hold the entire shipment unless you instruct us to do otherwise. If you need the In-Stock items of your order to be shipped without delay, please contact us via phone or email and we will ship out the In-Stock items at no additional shipping cost. If the back-ordered portion of your order is scheduled to be shipped directly from a manufacturer, we will ship all In-Stock warehoused items according to their normal processing schedule.
Returns and Exchanges
Please contact us by telephone prior to returning a purchase so that we can issue you a Return Merchandise Authorization Number.
Security Policy
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness.
The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.
Important! Your order will be processed by Stanley Lambert. We handle all order processing and order fulfillment. Your credit card statement will list Stanley Lambert as the merchant for your order.
1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.
2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.
3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.
You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.
Making a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode. Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.
We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns
Forget Your Password?
In the event you forget your account password, please click here. We will email you your Username and Password.
Guarantee
We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.
If you need to schedule the return of any item, please call us at +61 (8) 8563 3375 or email us at sales@StanleyLambert.com.au for complete details
